Last updated on December 2015
Information is collected from our site visitors in two ways. One is by the information our visitors provide for us by themselves and other is by the information we get from our visitors via cookies.
1. Information our visitors provide for us to make a booking
When the customer is making the booking or requesting for a quote, we will ask personal information from the customer in order to fulfil required information to rent a car. This information includes the name of the customer, date of birth, contact details (country of residence, email address, telephone) and credit card information. Without customer's consent, their personal data will not be used by third parties or sold to third parties.
2. Information we get when visitors use our site
We may collect information such as pages viewed, which browser you're using, your language preferences and whether you are visiting our site through desktop, mobile or tablet. If you are visiting our site with a mobile device we may collect data on which operating system you are using. This information is not able to tell us who you are but could still be considered as personal information.
We use the information we collect to provide, maintain and improve all of our services. We use user information to offer more specifically tailored and targeted content to our visitors and customers. We use your personal information in order for you to complete car rental bookings. Certain information is required by the rental car companies with whom we work with. Without certain information the customer is not able to book a car. Information we collect, especially such as contact information might be used by our call centre team. Our call centre may use your contact information to contact you and help you to find the best offers, answer any enquiries or help you to complete the booking if we see that you have some issues with it. Carhirelabs.com may use our customers contact information for customer feedback. We may ask our customers via email to fill in customer surveys or call our customers by phone to ask for their feedback. We might also send you an invitation via email to provide a review about your experience with Carhirelabs.com. Our customers' opinion is very important for us and we will use our customer feedback to make further improvements to our service. Information collected may be used also for marketing activities as permitted by law. Examples of marketing activities for which personal information may be used include receiving emails notifying our customers of promotions, offers and car rental content that we think our customers might be most interested in. Customers will always have an option to opt-out of those emails. We will not sell your personal information to third parties for any reason and we will not disclose your personal information to third parties without your consent.
We will take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. Personal information which is entered via Carhirelabs.com for making transactions will be protected by Secure Socket Layer (SSL) encryption technology to ensure a safe and secure environment for our customers.
You are permitted to request to see the information which we are holding about you and you can request to make any changes to the information to keep it current. Please contact firstname.lastname@example.org to have access to the personal information that we hold about you. Please quote your booking reservation number and full name.