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Privacy Policy

Privacy Policy

Last updated on December 2015

Car Hire Labs is committed to protecting your privacy throughout your visiting experience at www.carhirelabs.com and here we outline different areas where your privacy is concerned. Car Hire Labs provides car rental through our own website and through affiliate partners. The Privacy Policy applies to all platforms through which we are offering our service. However, we do not share or sell your personal information to anyone. Any personal information provided to or collected by Carhirelabs.com is managed by Car Hire Labs SA registered office is at Via Vedeggio 4, 6928 Manno, Switzerland. When you are using Carhirelabs.com you agree to our privacy policy.

Our Privacy Policy explains:

Information we collect

Information is collected from our site visitors in two ways. One is by the information our visitors provide for us by themselves and other is by the information we get from our visitors via cookies. 

1. Information our visitors provide for us to make a booking

When the customer is making the booking or requesting for a quote, we will ask personal information from the customer in order to fulfill required information to rent a car. This information includes the name of the customer, date of birth, contact details (country of residence, e-mail address, telephone) and credit card information. Without customer's consent, their personal data will not be used by third parties or sold to third parties. 

2. Information we get when visitors use our site

We may collect information such as pages viewed, which browser you're using, your language preferences and whether you are visiting our site through desktop, mobile or tablet. If you are visiting our site with a mobile device we may collect data on which operating system you are using. This information is not able to tell us who you are but could still be considered as personal information.

We use Google Analytics to collect information about visitors behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you click on. Google Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.

How we use information we collect

We use the information we collect to provide, maintain and improve all of our services. We use user information to offer more specifically tailored and targeted content to our visitors and customers. We use your personal information in order for you to complete car rental bookings. Certain information is required by the rental car companies with whom we work with. Without certain information the customer is not able to book a car. Information we collect, especially such as contact information might be used by our call center team. Our call center may use your contact information to contact you and help you to find the best offers, answer any inquiries or help you to complete the booking if we see that you have some issues with it. Carhirelabs.com may use our customers contact information for customer feedback. We may ask our customers via e-mail to fill in customer surveys or call our customers by phone to ask for their feedback. We might also send you an invitation via e-mail to provide a review about your experience with Carhirelabs.com. Our customers' opinion is very important for us and we will use our customer feedback to make further improvements to our service. Information collected may be used also for marketing activities as permitted by law. Examples of marketing activities for which personal information may be used include receiving e-mails notifying our customers of promotions, offers and car rental content that we think our customers might be most interested in. Customers will always have an option to opt-out of those e-mails. We will not sell your personal information to third parties for any reason and we will not disclose your personal information to third parties without your consent. 

Use of Cookies

Carhirelabs.com uses cookies to provide our users with a better service and to improve the user experience quality within our website. Cookies are small files that are stored in user's computer that track, save and store information about user's interactions on our website. The objective of the cookies is to create and provide better experience on the site by monitoring visitors engagement and usage of our site. Users will always have an option to delete or disable cookies from their web browser settings. We use tracking software Google Analytics to collect and store user data in our system, however, this data does not allow for identification of a specific person.

Data security

We will take appropriate technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. Personal information which is entered via Carhirelabs.com for making transactions will be protected by Secure Socket Layer (SSL) encryption technology to ensure a safe and secure environment for our customers. 

Access to your personal information

You are permitted to request to see the information which we are holding about you and you can request to make any changes to the information to keep it current. Please contact helpdesk@carhirelabs.com to have access to the personal information that we hold about you. Please quote your booking reservation number and full name. 

Changes to this policy

We regularly review our privacy policy in order to stay up to date with privacy and data protection principles and privacy legislations. Please review our Privacy Policy page regularly to make sure that you are up to date and familiar with any changes and updates that we might have applied.

Contacting Us 

If after reading Car Hire Labs SA Privacy Policy, there are still any questions regarding any matters related to our Privacy Policy, personal information or cookies, please feel free to contact us and we will be able to explain and advise you on any further questions via helpdesk@carhirelabs.com


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